We ship using either the United States Postal Service (USPS) or UPS. Shipping rate is the actual cost the carrier charges us plus $2.00 for our packing and handling expenses.
We make every attempt to ship your order as quickly as possible. Please allow 2-3 days for your order to leave our facility. We are in a remote location on Whidbey Island in the PST time zone, shippers do not offer same day pickup, so please calculate that in your delivery requirements.
Your happiness is important to us. If you are unsatisfied or need to return something, please let us know! We will get it squared away for you. Generally we can't take returns for consumable items, so if you have a problem call us toll-free at 877-242-7716.
If you can't make it to a class that you signed up for, you can cancel for either a refund or a transfer to another class (if there is space) up to 24 hours before the class. Within 24 hours we cannot refund or change the reservation in the class.